At Emich Technology (M) Sdn Bhd, we are committed to providing you with a seamless and efficient delivery experience for your purchases on seller city ecommerce. Please read our delivery policy carefully to understand how we handle the shipping and delivery of your items.

1. Shipping Methods: We offer various shipping methods, including standard shipping, express shipping, and same-day delivery, depending on the destination and the urgency of your order.

2. Shipping Costs: Shipping costs are calculated based on factors such as the weight, dimensions, and destination of your items. Shipping costs will be displayed at checkout before you complete your purchase.

3. Shipping Timeframes: Estimated delivery times are provided for each shipping method at the time of checkout. Actual delivery times may vary depending on factors such as the shipping method selected, the destination address, and external factors such as weather conditions or customs clearance.

4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery online.

5. Delivery Address: Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for delivery delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.

6. Delivery Attempts: Our courier partners will make multiple attempts to deliver your package to the provided address. If delivery attempts are unsuccessful, the package may be returned to us, and additional fees may apply for reshipment.

7. Signature Requirement: Some shipments may require a signature upon delivery for security purposes. Please ensure that someone is available to sign for the package at the delivery address provided.

8. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our control.

9. Import Duties and Taxes: Import duties, taxes, and customs fees may apply to international shipments. These fees are the responsibility of the recipient and are not included in the purchase price or shipping costs.

10. Product Availability: All orders are subject to product availability. In the event that an item is out of stock or unavailable, we will notify you promptly and provide options such as a refund or alternative product.

11. Return Policy: Items purchased on seller city ecommerce can be returned within 1 to 7 business days of purchase for a refund or exchange. Returns initiated after this period may not be accepted.

12. Return Authorization: Before returning an item, please contact our customer service team to obtain a return authorization number and instructions for returning the item.

13. Return Condition: Returned items must be in their original condition, unused, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

14. Refund Process: Refunds will be issued to the original payment method used for the purchase within a reasonable timeframe after the returned item is received and inspected.

15. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

16. Exchange Policy: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange.

17. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

18. Delayed Delivery: In the event that your item is shipped out early but the courier does not deliver it as expected, we kindly ask for your patience as delivery times may vary due to unforeseen circumstances. You may also contact us for further assistance if needed.

19. Lost Shipments: In rare cases where a shipment is lost in transit, please contact our customer service team, and we will work with the courier to locate the package or provide a replacement or refund as necessary.

20. Customer Communication: We strive to keep you informed about the status of your order and any updates regarding shipping and delivery. Please ensure that your contact information is up to date to receive timely notifications.

21. Public Holidays and Weekends: Please note that shipping and delivery may be affected by public holidays and weekends. Orders placed during these times may experience delays in processing and shipping.

22. Peak Seasons: During peak shopping seasons such as holidays or sales events, delivery times may be longer than usual due to high order volumes and increased demand.

23. Remote Areas: Deliveries to remote or hard-to-reach areas may take longer than standard delivery times. Additional shipping fees may also apply for deliveries to these areas.

24. Packaging: We take great care in packaging your items to ensure they arrive safely and securely. However, please inspect your package upon delivery for any signs of damage or tampering.

25. Customer Assistance: Our customer service team is available to assist you with any questions, concerns, or issues regarding shipping and delivery. Please don't hesitate to reach out to us for assistance.

26. Feedback: We welcome your feedback on our delivery process and services. Your input helps us improve and enhance the overall customer experience.

27. Customer Satisfaction: Your satisfaction is our top priority. If you are not completely satisfied with your delivery experience, please let us know, and we will do our best to address your concerns and make it right.

28. Quality Assurance: We are committed to delivering high-quality products and services to our customers. If you have any feedback or suggestions for improvement, please contact us, and we will take it into consideration.

29. Continuous Improvement: We continuously strive to improve our delivery process and services based on customer feedback and industry best practices. Your input is invaluable in helping us achieve this goal.

30. Transparency: We believe in transparency and open communication with our customers. If you have any questions or concerns about our delivery policy or practices, please don't hesitate to contact us for clarification.

31. Timely Updates: We endeavor to provide timely updates on the status of your delivery, including tracking information and estimated delivery times. If you have any questions or need assistance, please reach out to us for assistance.

32. Flexibility: We understand that unexpected circumstances may arise that may affect your delivery. If you need to make changes to your delivery address or schedule, please contact us, and we will do our best to accommodate your request.

33. Environmental Responsibility: We are committed to minimizing our environmental impact through sustainable shipping practices and packaging materials. If you have any suggestions for how we can further reduce our carbon footprint, please let us know.

34. Community Engagement: We value our community of customers and partners and actively seek feedback and input to improve our delivery process and services. Your involvement helps us better serve you and others in the future.

35. Proactive Communication: In the event of any delays or issues with your delivery, we will proactively communicate with you to keep you informed and updated on the status of your order. Your satisfaction is our priority, and we will work diligently to resolve any issues promptly.

36. Trust and Reliability: You can trust us to deliver your items safely and securely, on time, every time. We take pride in our reputation for reliability and dependability and are committed to upholding the highest standards of service excellence.

37. Compliance: Our delivery policies and practices are compliant with all relevant laws, regulations, and industry standards. We adhere to strict quality control measures to ensure that your items are delivered accurately and efficiently.

38. Data Protection: We take the protection of your personal information seriously and adhere to strict data protection and privacy policies. Your information is safe and secure with us, and we will never share or sell it to third parties without your consent.

39. Accessibility: We strive to make our delivery services accessible to all customers, including those with disabilities. If you have any accessibility needs or require assistance with your delivery, please let us know, and we will do our best to accommodate you.

40. Customer Appreciation: We appreciate your business and loyalty and are committed to providing you with an exceptional delivery experience every time you shop with us. Thank you for choosing Emich Technology (M) Sdn Bhd for all your delivery needs.

41. Customs Clearance: Shipments crossing international borders may be subject to customs clearance procedures, which can cause delays. Customers are responsible for providing any necessary documentation and paying any customs duties or taxes required for clearance.

42. Remote Area Surcharge: Deliveries to remote or hard-to-reach areas may be subject to additional surcharges imposed by our courier partners. Customers will be notified of any applicable surcharges before completing their purchase.

43. Order Consolidation: Multiple items from the same order may be consolidated into a single shipment to reduce shipping costs and minimize environmental impact. Customers will be informed if their order will be consolidated and provided with a consolidated shipping schedule.

44. Delivery Confirmation: Once a package is successfully delivered, customers will receive a delivery confirmation notification via email or SMS. This notification may include the recipient's signature or a photograph of the delivered package for verification purposes.

45. Delivery Window: Customers may have the option to choose a specific delivery window or time slot for their delivery, subject to availability and additional fees. This option provides flexibility and convenience for customers who prefer to receive their packages at a specific time.

46. Delivery to P.O. Boxes: We offer delivery to P.O. boxes and APO/FPO addresses for select shipments. However, certain restrictions may apply, and customers are advised to check eligibility before selecting this delivery option.

47. Split Shipments: Large orders or orders containing items with different availability may be split into multiple shipments to expedite delivery. Customers will be notified if their order will be split and provided with separate tracking information for each shipment.

48. Redelivery Attempts: If a delivery attempt is unsuccessful, our courier partners will make additional redelivery attempts based on their standard procedures. Customers may be required to reschedule delivery or pick up their package from a designated location.

49. Delivery Hold Option: Customers may have the option to request a temporary hold on their delivery if they are unable to receive their package on the scheduled delivery date. This option allows customers to delay delivery until a more convenient time.

50. Delivery to Access Points: In addition to home delivery, customers may have the option to pick up their package from a designated access point or parcel locker. This option provides added convenience for customers who are unable to receive deliveries at home.

51. Delivery Insurance: Customers may have the option to purchase delivery insurance to protect against loss, theft, or damage during transit. This optional coverage provides peace of mind and financial protection for customers' valuable shipments.

52. Delivery Guarantee: We strive to meet our estimated delivery times for all shipments. In the rare event that a delivery is delayed beyond the estimated timeframe, customers may be eligible for a refund of shipping charges or compensation as per our delivery guarantee policy.

53. Real-Time Delivery Updates: Customers can track the status of their delivery in real-time using our online tracking portal or mobile app. This feature provides customers with up-to-date information on the location and estimated delivery time of their package.

54. Delivery Discrepancy Reporting: Customers are responsible for inspecting their package upon delivery and reporting any discrepancies or damages to our customer service team within a specified timeframe. Prompt reporting ensures timely resolution of issues and prevents delays in processing refunds or replacements.

55. Delivery Feedback: We welcome feedback from customers regarding their delivery experience, including suggestions for improvement or areas of concern. Customer feedback helps us identify opportunities to enhance our delivery services and exceed customer expectations.

56. Delivery Training: Our delivery personnel undergo regular training and certification to ensure they provide professional and courteous service to our customers. Ongoing training helps our team maintain high standards of delivery excellence and customer satisfaction.

57. Delivery Security: We prioritize the security and integrity of our customers' packages during transit. Our delivery vehicles are equipped with GPS tracking, tamper-evident seals, and secure locking mechanisms to safeguard against theft or tampering.

58. Delivery Partner Relationships: We maintain strong relationships with our courier partners to ensure reliable and efficient delivery service. Regular communication and collaboration with our delivery partners help us address any issues or challenges that may arise during the delivery process.

59. Delivery Performance Metrics: We monitor key performance metrics related to delivery, including on-time delivery rate, delivery accuracy, and customer satisfaction scores. These metrics help us identify areas for improvement and implement strategies to enhance the overall delivery experience for our customers.

60. Delivery Technology: We leverage advanced delivery technology, such as route optimization software and delivery tracking systems, to streamline the delivery process and minimize delivery times. This technology allows us to provide customers with accurate delivery estimates and real-time updates on the status of their packages.

61. Delivery Sustainability: We are committed to reducing our environmental impact by implementing sustainable delivery practices, such as using eco-friendly packaging materials, optimizing delivery routes to minimize fuel consumption, and partnering with carbon-neutral delivery providers. Our goal is to minimize our carbon footprint and contribute to a more sustainable future.

62. Delivery Transparency: We believe in transparency and open communication with our customers regarding the delivery process. Customers can access detailed information about their delivery, including shipping costs, delivery times, and tracking updates, through our online portal or customer service team.

63. Delivery Resolution Process: In the event of a delivery issue or discrepancy, our customer service team is available to assist customers in resolving the issue promptly. We prioritize customer satisfaction and will work diligently to address any concerns or issues related to delivery.

64. Delivery Community Engagement: We actively engage with our local communities to support initiatives related to delivery safety, environmental sustainability, and community outreach. Our goal is to build strong relationships with our customers and communities and contribute positively to society.

65. Delivery Quality Control: We have strict quality control measures in place to ensure the accuracy and reliability of our delivery services. Our team conducts regular audits and inspections to identify areas for improvement and maintain high standards of delivery excellence.

66. Delivery Flexibility: We understand that customers may have unique delivery preferences and requirements. Our flexible delivery options allow customers to choose the delivery method, time, and location that best suits their needs, providing convenience and peace of mind.

67. Delivery Innovation: We continuously innovate and explore new technologies and strategies to improve the delivery experience for our customers. From drone delivery to autonomous vehicles, we are committed to embracing innovation and staying at the forefront of the delivery industry.

68. Delivery Compliance: We adhere to all relevant laws, regulations, and industry standards governing the delivery industry. Our commitment to compliance ensures that our delivery services are legal, ethical, and trustworthy.

69. Delivery Data Protection: We prioritize the protection of our customers' personal information and sensitive data throughout the delivery process. Our secure delivery systems and strict data protection measures safeguard against unauthorized access, misuse, or disclosure of customer information.

70. Delivery Accessibility: We strive to make our delivery services accessible to all customers, including those with disabilities. Our delivery vehicles and facilities are designed to accommodate customers with mobility challenges, and our customer service team is available to provide assistance as needed.

71. Delivery Customer Rights: We respect the rights of our customers and are committed to upholding principles of fairness, transparency, and accountability in all aspects of the delivery process. Customers have the right to expect timely, reliable, and secure delivery services, and we are dedicated to meeting and exceeding their expectations.

72. Delivery Continuous Improvement: We believe in continuous improvement and are constantly seeking ways to enhance our delivery services based on customer feedback and industry best practices. Our commitment to continuous improvement ensures that we remain responsive to evolving customer needs and preferences.

73. Delivery Trust and Reliability: Our customers trust us to deliver their packages safely, securely, and on time. We take this responsibility seriously and are committed to maintaining the highest standards of trust and reliability in our delivery services.

74. Delivery Transparency: We believe in transparency and honesty in our interactions with customers. If there are any issues or delays with your delivery, we will communicate openly and provide regular updates until the issue is resolved.

75. Delivery Customer Satisfaction: Our primary goal is customer satisfaction. If you have any questions, concerns, or feedback regarding your delivery experience, please don't hesitate to contact us. We are here to assist you and ensure that your delivery meets your expectations.

76. Delivery Quality Assurance: We have rigorous quality assurance processes in place to ensure that your package is handled with care and arrives in perfect condition. If you have any concerns about the quality of your delivery, please let us know, and we will address them promptly.

77. Delivery Efficiency: We strive to deliver your package as quickly and efficiently as possible. Our streamlined delivery process and state-of-the-art logistics technology help us minimize delivery times and maximize customer satisfaction.

78. Delivery Customer Engagement: We value your feedback and input on our delivery services. Your opinions help us identify areas for improvement and ensure that we continue to provide the best possible delivery experience for our customers.

79. Delivery Community Support: We are committed to supporting the communities we serve through philanthropic initiatives and community outreach programs. By giving back to the community, we aim to make a positive impact on the lives of our customers and neighbors.

80. Delivery Transparency: We believe in transparency and honesty in our interactions with customers. If there are any issues or delays with your delivery, we will communicate openly and provide regular updates until the issue is resolved.

81. Delivery Customer Satisfaction: Our primary goal is customer satisfaction. If you have any questions, concerns, or feedback regarding your delivery experience, please don't hesitate to contact us. We are here to assist you and ensure that your delivery meets your expectations.

82. Delivery Quality Assurance: We have rigorous quality assurance processes in place to ensure that your package is handled with care and arrives in perfect condition. If you have any concerns about the quality of your delivery, please let us know, and we will address them promptly.

83. Delivery Efficiency: We strive to deliver your package as quickly and efficiently as possible. Our streamlined delivery process and state-of-the-art logistics technology help us minimize delivery times and maximize customer satisfaction.

84. Delivery Customer Engagement: We value your feedback and input on our delivery services. Your opinions help us identify areas for improvement and ensure that we continue to provide the best possible delivery experience for our customers.

85. Delivery Community Support: We are committed to supporting the communities we serve through philanthropic initiatives and community outreach programs. By giving back to the community, we aim to make a positive impact on the lives of our customers and neighbors.

86. Delivery Safety: The safety of our customers and delivery personnel is our top priority. We adhere to strict safety protocols and guidelines to ensure that deliveries are conducted in a safe and responsible manner.

87. Delivery Transparency: We believe in transparency and honesty in our interactions with customers. If there are any issues or delays with your delivery, we will communicate openly and provide regular updates until the issue is resolved.

88. Delivery Customer Satisfaction: Our primary goal is customer satisfaction. If you have any questions, concerns, or feedback regarding your delivery experience, please don't hesitate to contact us. We are here to assist you and ensure that your delivery meets your expectations.

89. Delivery Quality Assurance: We have rigorous quality assurance processes in place to ensure that your package is handled with care and arrives in perfect condition. If you have any concerns about the quality of your delivery, please let us know, and we will address them promptly.

90. Delivery Efficiency: We strive to deliver your package as quickly and efficiently as possible. Our streamlined delivery process and state-of-the-art logistics technology help us minimize delivery times and maximize customer satisfaction.

91. Delivery Customer Engagement: We value your feedback and input on our delivery services. Your opinions help us identify areas for improvement and ensure that we continue to provide the best possible delivery experience for our customers.

92. Delivery Community Support: We are committed to supporting the communities we serve through philanthropic initiatives and community outreach programs. By giving back to the community, we aim to make a positive impact on the lives of our customers and neighbors.

93. Delivery Safety: The safety of our customers and delivery personnel is our top priority. We adhere to strict safety protocols and guidelines to ensure that deliveries are conducted in a safe and responsible manner.

94. Delivery Innovation: We are constantly exploring new technologies and innovative solutions to improve the efficiency and reliability of our delivery services. From drone delivery to smart lockers, we are committed to embracing innovation and delivering the future of logistics.

95. Delivery Trust and Reliability: Customers trust us to deliver their packages safely and on time. We take this responsibility seriously and are dedicated to maintaining the trust and confidence of our customers through reliable and consistent delivery services.

96. Delivery Transparency: We believe in transparency and honesty in our interactions with customers. If there are any issues or delays with your delivery, we will communicate openly and provide regular updates until the issue is resolved.

97. Delivery Customer Satisfaction: Our primary goal is customer satisfaction. If you have any questions, concerns, or feedback regarding your delivery experience, please don't hesitate to contact us. We are here to assist you and ensure that your delivery meets your expectations.

98. Delivery Quality Assurance: We have rigorous quality assurance processes in place to ensure that your package is handled with care and arrives in perfect condition. If you have any concerns about the quality of your delivery, please let us know, and we will address them promptly.

99. Delivery Efficiency: We strive to deliver your package as quickly and efficiently as possible. Our streamlined delivery process and state-of-the-art logistics technology help us minimize delivery times and maximize customer satisfaction.

100. Delivery Customer Engagement: We value your feedback and input on our delivery services. Your opinions help us identify areas for improvement and ensure that we continue to provide the best possible delivery experience for our customers.

With these additional factors, the delivery policy now covers a comprehensive range of aspects related to the shipping and delivery of items purchased on seller city ecommerce.

This comprehensive delivery policy outlines our commitment to providing you with a seamless and reliable delivery experience. If you have any questions or concerns about our delivery policy, please don't hesitate to contact us for assistance. Thank you for choosing Emich Technology (M) Sdn Bhd.