Return and Refund Policy

At Emich Technology (M) Sdn Bhd, we strive to ensure your satisfaction with every purchase made through seller city ecommerce. If you are not entirely satisfied with your purchase, we're here to help with our Return and Refund Policy.

Return Policy:

• You have up to 7 days from the date of delivery to request a return for eligible items.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact the seller directly through the seller city ecommerce platform and explain the reason for your return. The seller will assess your request and determine if your item is eligible for return.
• If the seller agrees to your return request, they will provide you with instructions on how to return the item. Please ensure that you follow their instructions carefully to facilitate a smooth return process.
• Once the seller receives the returned item and verifies its condition, they will initiate the refund process.

Refund Policy:

• If the seller approves your return request and receives the returned item in satisfactory condition, you will be eligible for a refund.
• The refund amount will be determined by the seller and may include the original purchase price minus any applicable fees or charges.
• Refunds will be processed within a reasonable timeframe after the seller receives the returned item.
• Please note that the timeframe for receiving your refund may vary depending on factors such as your payment method and financial institution.

Additional Information:

• If the seller does not agree to your return request, or if the item does not meet the eligibility criteria outlined in our Return Policy, you may not be eligible for a refund.
• It is important to thoroughly review the seller's return policy before making a purchase to understand their specific terms and conditions regarding returns and refunds.
• If you have any questions or concerns about the return and refund process, please don't hesitate to contact us for assistance. We are here to help facilitate communication between buyers and sellers and ensure a positive shopping experience for all parties involved.
• Please note that certain items may be excluded from our standard return and refund policy, including perishable goods, personalized or custom-made items, and items marked as final sale. Be sure to review the product listing and seller's policies for any specific exclusions before making your purchase.
• In the event of a dispute between the buyer and seller regarding a return or refund, Emich Technology (M) Sdn Bhd will act as a mediator to facilitate communication and resolve the issue amicably. Our goal is to ensure a fair and satisfactory outcome for both parties involved.
• It is the responsibility of the buyer to carefully package and ship the returned item to the seller in accordance with their instructions. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage during transit.
• Once the seller has confirmed receipt of the returned item and initiated the refund process, the timeline for receiving your refund may vary depending on factors such as the seller's processing time and your financial institution's policies. We appreciate your patience and understanding during this process.
• If you encounter any difficulties or delays in the return and refund process, please don't hesitate to reach out to our customer support team for assistance. We are here to help resolve any issues and ensure that your experience with seller city ecommerce is a positive one.
• It is important to inspect your item upon receipt and notify the seller immediately if you discover any defects, damages, or discrepancies. Providing clear documentation, such as photographs or written descriptions, can help expedite the resolution process.
• Sellers may have their own return and refund policies, which may vary in terms of eligibility criteria, timeframes, and procedures. We encourage buyers to familiarize themselves with the seller's policies before making a purchase to avoid any misunderstandings or disputes.
• In cases where the seller is unable to resolve a return or refund request to the buyer's satisfaction, Emich Technology (M) Sdn Bhd reserves the right to intervene and make a final determination based on the evidence provided by both parties.
• Returns and refunds may be subject to restocking fees, return shipping costs, or other charges as determined by the seller's policies. These additional costs will be communicated to the buyer before proceeding with the return.
• If you encounter any difficulties or delays in initiating a return or receiving a refund, please contact our customer support team for assistance. We are committed to providing timely and effective support to ensure a positive resolution to your concerns.
• Emich Technology (M) Sdn Bhd reserves the right to modify or update our Return and Refund Policy at any time without prior notice. Any changes to the policy will be reflected on our website, and it is the responsibility of the buyer to review the policy periodically for updates.

At Emich Technology (M) Sdn Bhd, we are committed to providing a fair and transparent return and refund process that protects the interests of both buyers and sellers. Thank you for choosing seller city ecommerce for your online shopping needs.